DocsEnterprise
Service levels
Each deployment's enterprise agreement defines its service level terms.
The enterprise agreement for a deployment is where its service level terms are defined, scoped to whatever regions and workloads that deployment includes.
Send your availability and support requirements to hello@utopiadata.net.
What a service level includes #
- Uptime of the spatial query, ingestion and streaming endpoints
- Uptime of authentication and key management
- Committed support response times
What it excludes #
Three things fall outside service level terms: maintenance windows that were announced ahead of time, force majeure events, and how densely any particular geographic area is covered. Coverage depends on contributor activity in a place, not on infrastructure being up. If somewhere you need is uncovered, a bounty is the way to commission it.
Incidents #
If an incident is in progress, report it to hello@utopiadata.net.